How to create a wonderful phygital guest journey
Digitization has given rise to "phygital," a blend of physical and digital experiences that allows the hospitality industry to create a seamless guest journey by combining traditional hotel services with modern digital enhancements.
Where should you place QR Codes and links to enhance the guest journey?
6 ideas where to share QR codes throughout the guest journey
On Your Hotel Website or Social Media
Promote specific offerings such as events, special prepaid packages, and exclusive experiences to optimize conversion. These can be shared through mini-apps, enabling easy access and booking.
In Pre-Stay Emails
Offer upgrades, pre-upselling, bookings, and reservations, or share itinerary ideas to create anticipation and excitement for the upcoming stay.
In the Hotel Lobby
A digital guest book with essential hotel information and latest updates can keep guests informed about events, classes, activities, and opening hours.
In the Hotel Room
Enhance in-room offerings with QR codes for room service, concierge chat, housekeeping requests, WiFi information, and TV guides.
In the Restaurant
Digital menus, ordering, and payment through mini-apps streamline the dining experience. An enhanced wine list can also be provided digitally, appealing to wine enthusiasts.
In Post-Stay Emails
Engage guests post-stay with feedback and surveys, direct booking links, discounts for future visits, and loyalty signups to ensure repeat business.
On Your Hotel Website or Social Media
Promote specific offerings such as events, special prepaid packages, and exclusive experiences to optimize conversion. These can be shared through mini-apps, enabling easy access and booking.
In Pre-Stay Emails
Offer upgrades, pre-upselling, bookings, and reservations, or share itinerary ideas to create anticipation and excitement for the upcoming stay.
In the Hotel Lobby
A digital guest book with essential hotel information and latest updates can keep guests informed about events, classes, activities, and opening hours.
In the Hotel Room
Enhance in-room offerings with QR codes for room service, concierge chat, housekeeping requests, WiFi information, and TV guides.
In the Restaurant
Digital menus, ordering, and payment through mini-apps streamline the dining experience. An enhanced wine list can also be provided digitally, appealing to wine enthusiasts.
In Post-Stay Emails
Engage guests post-stay with feedback and surveys, direct booking links, discounts for future visits, and loyalty signups to ensure repeat business.
Why should your hotel use QR Codes and Mini-Apps?
Multi-Device Accessibility: Content can be accessible on any device and in any language you set.
Easy Updates: Say goodbye to paper waste. Content and offerings are super easy to update, with no need to print or translate.
User-Friendly Platform: Anyone on your team can use the platform without a steep learning curve.
Affordable Implementation: Beautiful design and user interface out of the box eliminate the need for an expensive agency.
Conversion Optimization: Mini-apps can be integrated into your online presence, helping you optimize for conversion.
Guest Preference Insights: Measure engagement and understand guest preferences better through mini-apps.
Versatile easy-to-use Templates: Covering a broad range of interactions from ordering to trip planning, mini-apps make interactions more personalized and efficient.
Multi-Device Accessibility: Content can be accessible on any device and in any language you set.
Easy Updates: Say goodbye to paper waste. Content and offerings are super easy to update, with no need to print or translate.
User-Friendly Platform: Anyone on your team can use the platform without a steep learning curve.
Affordable Implementation: Beautiful design and user interface out of the box eliminate the need for an expensive agency.
Conversion Optimization: Mini-apps can be integrated into your online presence, helping you optimize for conversion.
Guest Preference Insights: Measure engagement and understand guest preferences better through mini-apps.
Versatile easy-to-use Templates: Covering a broad range of interactions from ordering to trip planning, mini-apps make interactions more personalized and efficient.
Mini-Apps are the future of hotel guest experience
Mini-apps are the most modern and easiest way for hotels to digitize the guest experience. Made for forward-thinking hotel teams, they create a personalized and engaging guest journey that enhances satisfaction and loyalty.
Start Your Digital Transformation with Bespokely.
Start Your Digital Transformation with Bespokely.